Wow! I wouldn’t have guessed that, but congratulations on being so acrobatic!
My favourite two minutes in the world is right before going onstage. Its a total blast. Its this incredible feeling that something big is about to happen and you really have no idea how its going to go. You’re completely in the moment and nothing seems to matter except the experience that you are about to have. As one of my heroes, Mr Robert Plant says “There is no place to hide”. Its especially fun when its 8:30 AM and you’re hopped up on three cups of joe.
I’m the guy in the red shirt who looks like he’s bringing in a plane.
Yesterday I had the absolute pleasure to speak at the 3rd National Forum on Patient Experience in Toronto. It was my job to stir up what I call the “Wisdom in The Room” and get folks cranked and ready to collaborate. After a few minutes this very generous crowd was sharing ideas and having a blast. There were medical professionals and patients there from all over the country who care deeply about the patient experience and how we can make it better. I was so taken by the depth of talent and integrity in the room.
All of the content was amazing and here are a few of my faves. There were folks from North Bay Regional Health Centre who are doing great work with patient stories with Photovoice. People from Mississauga Halton CCAC who are improving the patient experience by actually involving patients in the health care system. (What? That’s crazy!) They backed up their research with some incredible stats on how they were actually able to reduce patient time in the hospital. Wow. I’ve also got to mention the amazing Dr. Shah from Anishnawbe Health Centre in Toronto. His dedication to service was quite inspiring.
The patients in the room really had their voices heard as well. My friend Zal Press from Patient Commando is always ready to kick butt and take down names. And he did.
The silence in the room was palpable when a patient told her emotional and moving story to the audience. She was asking hard questions that need to be answered. It was a terrific event and I was very proud to be a part of it.
With committed people like this working in Health Care in Canada, things are changing and I dare say its for the better.
Shout outs to Dr Joshua Teller and Angela Morin for hosting a great day.