It was thrilling to be a part of The Ontario Hospital Association’s Conference on Social Media. Social Media Professionals and Health Experts from across Ontario gathered together to explore how we could have more positive impact through patient engagement. I was crazy about the fact that patients were being included in the process.
It was my honour to facilitate our segment, which featured a panel of patients advocates (Natrice Rese, Deb Maskens, Kathy Kastner, Annette McKinnon, and Zal Press) collaborating with social media experts and healthcare professionals. Questions we asked the group included “What are examples of positive patient engagement?” “How can we encourage more patient engagement?” “What innovative techniques are being used to increase patient engagement with social media right now?”
All the patients agreed that one of the main ingredients they want in their interactions with health care institutions is authenticity! It was amazing to be in an environment where patients and people working in healthcare had meaningful and honest dialogue. This isn’t always an easy process. Some of the issues we talked about do not have simple solutions, but there is tremendous value in addressing what the patient experience is really like and expressing ideas across the different silos in healthcare.
Leading a group in a collaborative discussion like this can be a bit like driving a red convertible down a road you don’t know. It’s exciting, fun, and you never really know what’s around the next turn. Also, you occasionally get bugs in your teeth.*
Quite frankly, I find it quite thrilling to be with a group of over a hundred smart people who are determined to collaborate. We made some great discoveries as we went and heard some examples of how people are making a difference right now.
All this and they gave us butter-tarts.
Big shout outs to Toronto East General, Niagara Health Centre, and Kingston General Hospital for sharing their terrific innovations with the group.
I’m going to do a blog on the specific innovations that are happening now. When we share these advances, good things happen and everybody wins. I’m looking at you Niagara Health Centre.
* O.K. I was exaggerating about the bugs.
To learn more about what these incredible people are doing please click on the links below…
Deb Maskens CanCertainty
Zal Press Patient Commando
Kathy Kastner Bestendings.com
Annette McKinnon @anetto
Natrice Rese @NatriceR
Also a shout out to #hcsmca . An amazing community on twitter. Check out their twitter chats on Wednesdays at 1 pm ET.